Refund policy

Every order is checked and packed by hand before dispatch. If your order arrives damaged, send us a photo on WhatsApp (+91 88484 67780) within 48 hours of delivery and we will replace the damaged item free of charge, or refund it if a replacement is unavailable.

Custom & personalised items: customised hampers and personalised products are made to order and cannot be returned or exchanged unless they arrive damaged or incorrect.

Non-custom items (die-cast models, craft materials, standard gifts) can be returned unused in original packaging within 2 days of delivery. Return shipping is borne by the customer unless the item was damaged or wrong. Refunds are processed to the original payment method within 5–7 business days of us receiving the return.

Questions? WhatsApp us — a real person replies the same day.